In the event that your GPS-purchased iPad or laptop is damaged or not working properly, please do not use a third-party (non-Apple affiliated) repair service, as you could inadvertently void the warranty.

To begin the repair process, please choose from the 2 options below, depending on whether the MacBook Air was purchased from GPS or on your own.

Option 1: If your MacBook Air was purchased from GPS

If your laptop is not working properly or suffered accidental damage, contact helpdesk@gps.edu or bring it to the IT department in the library.

Be sure to back up your laptop, if possible, with Time Machine, Crash Plan, or a cloud account such as Google Drive or Dropbox before having it repaired!

Please note: There is a $100 deductible for each accidental damage claim. You will be billed by GPS through FACTS when the laptop returns from repair.

Option 2: If your MacBook Air was purchased on your own

Be sure to back up your laptop, if possible, before having it repaired!

Step 1: Return to the place of purchase to see if they can repair the laptop.

Step 2: Take your laptop to any authorized Apple repair service such as MacAuthority in Chattanooga or any Apple Retail Store.

Questions? Please contact helpdesk@gps.edu.

Full URLs

Apple retail store list: https://www.apple.com/retail/storelist/

MacAuthority Chattanooga: http://www.hamiltonplace.com/store/MacAuthority/2138836845/

 


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