Conversations group emails according to a threaded conversation, which can make it difficult to notice new emails. The solution is to change the email arrangement to “Date Sent” rather than “Conversations.”
Option 1: For the new Outlook App 2016
- Open the Outlook App
- Click on the View menu at the top of your screen
- Move your cursor down to Arrange By > click on Date Sent.
- Notice that this is also a quick way to arrange your inbox by “From” or “Attachments” to find something quickly without knowing a search term.
Option 2: For the Outlook App 2014
Select the Organize tab > click on the Arrange By icon down arrow > Choose Date Received.