We have experienced issues with Comcast email addresses not being able to receive mail from the school. Comcast is very strict with their spam and junk mail filters, and their default setting is to not show you your spam folder contents at all, nor do they give their customer an option to add emails to a safe list. You can add contacts, but unfortunately that is not an assurance that you can still receive emails from that particular sender. In addition, the sender (in this case, GPS) does not receive a bounce or error message, because the sent email was indeed received, however, it was immediately filtered by Comcast and put the in spam folder.

The following directions have resolved problems we experienced with parents that use Comcast email and are not receiving school emails:

  1. Log in to customer.comcast.com with your Comcast email and password.Comcast Email URL
  2. Click on users and preferences.

    Comcast Users and Prefs

  3. Under Email settings, next to Spam filter, click the EDIT button (If you do not see an EDIT button, you might be logged in with a restricted account).
    *If the EDIT button is not present, then your account type might not be set to unrestricted and you will have to call 1-800-COMCAST to have them walk you through how to make your account unrestricted so you can edit your spam filter settings. For security reasons Comcast does not allow GPS to make this call for you.

    Comcast SPAM filter options

  4. Once you account type is set to Unrestricted, choose Disable Spam Filter and click Save.

    Comcast disable spam filter

You should now be able to receive emails from GPS. You may contact helpdesk@gps.edu so that we can send you a test email message and follow up with a phone call to verify receipt.

If the problem persists, we regret to suggest that you will need to use a different email address instead of using Comcast’s email address.

We would persuade all users to consider switching to an email address that is not directly associated with their Internet Provider; for example, instead of email with Comcast, EPB, Verizon, CenturyLink, etc., consider email options like Gmail, Hotmail, and so on. These email providers not only offer better spam filtering than Comcast, but they are also not deleted if in the future need to change your internet service provider.


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