The following directions have resolved problems we experienced with parents that use Comcast email and are not receiving school emails:
- Log in to customer.comcast.com with your Comcast email and password.
- Click on users and preferences.
- Under Email settings, next to Spam filter, click the EDIT button (If you do not see an EDIT button, you might be logged in with a restricted account).
*If the EDIT button is not present, then your account type might not be set to unrestricted and you will have to call 1-800-COMCAST to have them walk you through how to make your account unrestricted so you can edit your spam filter settings. For security reasons Comcast does not allow GPS to make this call for you.
- Once you account type is set to Unrestricted, choose Disable Spam Filter and click Save.
If the problem persists, we regret to suggest that you will need to use a different email address instead of using Comcast’s email address.
We would persuade all users to consider switching to an email address that is not directly associated with their Internet Provider; for example, instead of email with Comcast, EPB, Verizon, CenturyLink, etc., consider email options like Gmail, Hotmail, and so on. These email providers not only offer better spam filtering than Comcast, but they are also not deleted if in the future need to change your internet service provider.